Having problems using the site? If we don't answer your question below, please send us a message and we will try get back to you as soon as possible!

"The website won't let me pay for my order"

Please send us a message or give us a call on 0131 229 4541, we will be able to process your order manually.

If you don't have a Paypal account you can still pay by card using their site without creating an account. Continue through the checkout process to PayPal and click the Pay by Debit or Credit Card when you are taken to the login page. 

PayPal help - Pay by Debit or Credit Card instead of logging in

"I live outside the UK and I want to order something"

The postage costs for sending goods outside the UK are quite high so we work out accurate shipping costs based on where you live and the weight of your package. Contact us with your order and full address for a quick quote.

"How much is postage?"

We don't encorporate shipping costs into our products to make sure our prices are fair.

Most orders costs £3.50 for delivery, but you can find full table of postage costs here.

"I want to send something back"

No problem, take a look at the process here .


Placing a Sale or Return order

Schools, faith groups, communities etc. only

Please contact us to create an account for you. Once you have your login information, log in and add items to your cart as normal and then continue as below.

Once you've selected the items you'd like to order, follow the process below

  1. Step One - Click My Cart to be taken to the Shopping Cart page where you can review all of the items added to your order. If you're happy with this, continue by clicking Proceed to Checkout

  2. To tell us that you are collecting the order from us, choose Pick up from One World Shop, Edinburgh. Then press Continue to go to the next step.

  3. Click on Payment on Account and put your account reference (or any reference) in the Account Number box. Again, press continue to proceed to the next stage.

  4. At Checkout, you can do a final review of your order, see what discount you can expect to receive if you sell your whole order, and check your billing details are up to date. If you are happy to proceed and send the order in to us, click Place Order

  5. The order is then emailed in to the One World Shop office, and a copy sent to you for your records. If you need to let us know of any other information (ie when you intend to collect your order), please just reply to your copy of the order to contact us, or call on 0131 229 4541.