Privacy Policy

This privacy policy sets out how One World Shop Ltd. uses and protects any information that you give One World Shop Ltd. when you use this website. One World Shop Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. One World Shop Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

One World Shop takes your privacy seriously. We strive to operate as transparently as possible and are happy to discuss any particular issues or queries you may have with how and why we collect your data.

What information is collected?

The personal information we collect might include your name, address, email address, telephone number, and IP address. If you make a donation or payment online, your card information is not held by us, it is collected by our third party payment processors who specialise in the secure processing of credit/debit card transactions. We may also hold information about purchases you have made.

Who is collecting it?

We are One World Shop, Edinburgh’s oldest fair trade organisation. One World Shop is a registered charity (no. SC003072) and a limited company registered in Scotland (no. SC096025). Our registered address is: St John’s Church, Princes Street, Edinburgh, EH2 4BJ.

How is it collected?

We collect your information when you place an order with us, sign up for our newsletter, make a donation, apply for a customer account, apply for a volunteering position or job, or fill out any other forms on our website.

Why is it being collected?

The information we collect from you is used to process your order, or allow us to provide you with the services you have requested from us. We may hold your contact details on file to allow you to reuse our services, or offer you further services at a later date if you agree. We do not keep any information that is not necessary to keep such as your date of birth.

How will it be used?

We may use your information to:

  • process an order you have made
  • process a donation or membership fee
  • process Gift Aid
  • contact you with updates about your order or requested services
  • notify you of changes to our services
  • send you communications that you have consented to
  • process a volunteer or job application

    Who will it be shared with?

    • We will not sell or rent your information to third parties.
    • We will not share your information with third parties for marketing purposes.
    • Third party services working on our behalf may receive some of your information for the purposes of completing tasks or services you have requested. We will only disclose the information necessary to deliver the service, and all contracts with third party services will require them to keep your information safe and not use it for their own marketing purposes. Third party services will mainly be for sending orders in the post, and donation/payment purposes but may occasionally include other organisations.
    • We may pass on some of your personal information if we are under a duty to disclose any data in order to comply with any legal obligation. We will take steps with the aim to ensure your privacy rights continue to be protected.
    • We may share non-personal data with other organisations for research purposes.


    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. You may adjust the settings on your browser to refuse cookies but some of the services on our website may not work if you do so. See below for more details on cookies.

    Your data

    • We endeavour to keep up to date and accurate information, if you change any of your details please tell us.
    • You have the right to ask for a copy of the information we hold on file for you.
    • You have the right to change your mind about how we process your personal information for marketing purposes, or if you decide to no longer be an account customer with One World Shop.
    • If you would like to change or request any information that we hold about you, please get in touch by emailing: or write to us at: One World Shop, St John’s Church, Princes Street, Edinburgh, EH2 4BJ.

    Account customer: If you are an account customer you will have a record held on our EPOS (till system) and Sage (bookkeeping) systems, which contains your name, associated organisation, personal and/or organisation address, email, and phone number. We also keep a record of all sales, returns and payments. We do not keep any of your bank details on file unless absolutely necessary. We may also have a copy of your original paper application form and a copy of any useful communications.

    Website customers: If you have placed an order online with us, your personal information is only held on our website. All orders are processed on our EPOS system with your name, order and invoice number as a reference. We do not keep a copy of your address anywhere except the website, and on any third party sites used to send your order to you. We may contact you to update you about your order, and so your email or phone number may be used for this purpose. Paper copies of your order are destroyed once your order is sent out.

    Newsletter: You can manage your subscription to our newsletter by clicking the ‘Update my Preferences’ link at the bottom of any newsletter email from us. Our newsletter services are managed by Mailchimp – who also take your privacy seriously. When you sign up for our newsletter in our shop, your email address is input to Mailchimp manually and then destroyed. 

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    List of cookies we collect

    The table below lists the cookies we collect and what information they store.

    COOKIE nameCOOKIE Description
    CART The association with your shopping cart.
    CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
    COMPARE The items that you have in the Compare Products list.
    CURRENCY Your preferred currency
    CUSTOMER An encrypted version of your customer id with the store.
    CUSTOMER_AUTH An indicator if you are currently logged into the store.
    CUSTOMER_INFO An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
    EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
    FRONTEND You sesssion ID on the server.
    GUEST-VIEW Allows guests to edit their orders.
    LAST_CATEGORY The last category you visited.
    LAST_PRODUCT The most recent product you have viewed.
    NEWMESSAGE Indicates whether a new message has been received.
    NO_CACHE Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
    POLL The ID of any polls you have recently voted in.
    POLLN Information on what polls you have voted on.
    RECENTLYCOMPARED The items that you have recently compared.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    VIEWED_PRODUCT_IDS The products that you have recently viewed.
    WISHLIST An encrypted list of products added to your Wishlist.
    WISHLIST_CNT The number of items in your Wishlist.