One World Shop takes your privacy seriously. We strive to operate as transparently as possible and are happy to discuss any particular issues or queries you may have with how and why we collect your data.
The personal information we collect might include your name, address, email address, telephone number, and IP address. If you make a donation or payment online, your card information is not held by us, it is collected by our third party payment processors who specialise in the secure processing of credit/debit card transactions. We may also hold information about purchases you have made.
We are One World Shop, Edinburgh’s oldest fair trade organisation. One World Shop is a registered charity (no. SC003072) and a limited company registered in Scotland (no. SC096025). Our registered address is: St John’s Church, Princes Street, Edinburgh, EH2 4BJ.
We collect your information when you place an order with us, sign up for our newsletter, make a donation, apply for a customer account, apply for a volunteering position or job, or fill out any other forms on our website.
The information we collect from you is used to process your order, or allow us to provide you with the services you have requested from us. We may hold your contact details on file to allow you to reuse our services, or offer you further services at a later date if you agree. We do not keep any information that is not necessary to keep such as your date of birth.
We may use your information to:
Account customer: If you are an account customer you will have a record held on our EPOS (till system) and Sage (bookkeeping) systems, which contains your name, associated organisation, personal and/or organisation address, email, and phone number. We also keep a record of all sales, returns and payments. We do not keep any of your bank details on file unless absolutely necessary. We may also have a copy of your original paper application form and a copy of any useful communications.
Website customers: If you have placed an order online with us, your personal information is only held on our website. All orders are processed on our EPOS system with your name, order and invoice number as a reference. We do not keep a copy of your address anywhere except the website, and on any third party sites used to send your order to you. We may contact you to update you about your order, and so your email or phone number may be used for this purpose. Paper copies of your order are destroyed once your order is sent out.
Newsletter: You can manage your subscription to our newsletter by clicking the ‘Update my Preferences’ link at the bottom of any newsletter email from us. Our newsletter services are managed by Mailchimp – who also take your privacy seriously. When you sign up for our newsletter in our shop, your email address is input to Mailchimp manually and then destroyed.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|